FAQ and knowledge base generation

An FAQ that stays up to date

A knowledge base ages quickly: procedures change, entries stay. The same questions then go back to the helpdesk through three different channels, and the answer depends on who gives it.

The automated workflow

A structured process for fast, reliable results.

Collecting recurring questions

The most frequent questions are identified automatically across internal channels (email, chat, tickets, helpdesk).

Drafting the answers

Clear answers are generated from internal documentation and previously approved answers.

Categorisation and structure

Questions and answers are organised by theme, with clear navigation and semantic search.

Continuous updating

Emerging questions and outdated answers are detected, with an update proposed.

Tangible results

-50%

Recurring questions to the internal helpdesk

Sources cited

Every answer links to its reference document

Continuous

Outdated entries flagged as soon as the source document changes

Up and running in 3 to 4 weeks

From specification to deployment, with visible results from the first few weeks.

Rapid scoping (1 week)

Working prototype at the halfway point

Deployment and training included

Frequently asked questions: FAQ and knowledge base generation

Analysis of internal flows (emails, tickets, chat) brings out frequent questions and groups them by theme.

Yes, every new entry goes through an approval step handled by the relevant subject-matter expert.

Yes, integration covers your intranet and collaboration tools (Teams, Slack), with a dedicated web interface and semantic search.

Source documents are monitored, and FAQ entries affected by a change are flagged for review by the subject-matter expert.

More workflows: Communications & Management

-70% time spent on minutes

Automated meeting summaries

Writing structured minutes takes time, and that delay holds back the circulation of decisions. After a few days, everyone keeps their own version of the discussion, agreed actions lose their owner and those who were absent stay out of the loop.

3 to 4 weeks

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-65% preparation time

Briefing notes for senior management

Preparing an executive briefing means pulling together scattered data, deciding on the level of detail and ranking the messages. The exercise comes back before every committee and ties up senior people in gathering information rather than analysing it.

3 to 4 weeks

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-50% preparation time

Preparing strategic presentations

Preparing a strategic presentation, for a committee, an offsite or a client, means structuring an argument, gathering data and designing slides. The time spent on the deck eats into the thinking it is meant to convey.

3 to 4 weeks

Discover

See all workflows: Communications & Management